Self Storage in Fayetteville, AR

We stored our furniture here from 2016 to 2021. In Fall 2019, I happened to notice the hall of our climate controlled indoor unit was filled with an overwhelming odor of mothballs. I called management very upset and was offered not much more than an apology and the offer of a less expensive exterior unit. I had to pay movers to move everything to an exterior unit. Luckily the items did air out over the next two years. Upon move out in March 2021, I was told my unit would not be prorated as it was when you move in mid-month and that I was being charged another months rent through April. I spoke with the on-site manager over the phone and was told this was policy. After leaving a 2-star review, I was contacted by the regional manager who apologized for the situation in October 2019. The fact that she listened and understood the situation and offered me an apology really means a lot. I was offered a credit for March and not charged an extra months rent. Again, I was really surprised to speak directly to someone who really cared about the customer experience and I’d like offer an edited positive review. Superior Storage on Joyce was a good place for me to store household items. The company management really cares about its customers and that makes a big difference.

The on line process was so simple it made me a little skeptical. I called the office and Teresa walked me through and reassured me that everything had gone through just fine. When I got to the unit, it was clean and the grounds are well kept and very secure. The location is so convenient and off the busy road. Highly recommend.

Teresa was very helpful and professional! I contacted Superior Storage short notice and she was able to process my application in a timely manner! Awesome customer service, hands down!!